This incident really frustrates me, as I’m using rclone + ACD to back up my data across all my machines. I understand ncw is actively working on restoring it. But I still would like Amazon to know my position as a customer. Here’s what I did, and I encourage everyone who cares to do similar, hoping this could gain some traction for ncw to address the issue (feel free to use my response as a template):
I went to ACD, top right corner -> click “send us feedback” -> select 1 star, and fill in the below response. In addition, I stopped renewing my unlimited subscription until this issue is resolved.
Hope this could help gain some traction from Amazon’s side.
I’ve just heard that Amazon Cloud Drive blocked the widely adopted 3rd party tool rclone . And currently I can no longer backup my data.
I would like you to know that I subscribed to Amazon Cloud Drive UNLIMITED only because I can use rlone to backup to Amazon Cloud Drive. Could you provide some update on how this issue is being resolved, and rclone’s access to the Amazon Cloud Drive service is being restored?
I’m very frustrated by your company’s decision. I have stopped renewing my subscription. And I will stop using your service if rclone is continued to be banned.
I heard back from ACD customer service. Basically this aligns with what @ncw reported that the 3rd client invitation period has passed. I haven’t responded back. But I feel the invitation period doesn’t apply to Rclone, as it’s an existing app asking for renewal, not a new app. It’s just a matter of allowing rclone to access ACD or not. It’s not that ACD is terminating its 3rd party public API support. Looks like there’s still room to fight for further.
Your Account Amazon.com
Message From Customer Service
Thank you for contacting Amazon Drive Services.
I reviewed your message below and understand your concern regarding the problem you have been experiencing using Rclone application with Amazon Drive Services.
I researched and checked with the available resources and found that, unfortunately Rclone has been disabled today by our Amazon Drive Development Team and at this time, the Amazon Drive ended the invitation period for new third party apps and you can’t use open source code to connect to Amazon Drive another way. I’m sorry for any inconvenience this may have caused.
You can use one of our Amazon Drive apps (available for PC/Mac/iOS/Android) to sync / upload / connect to Amazon Drive.
We’re constantly working to improve our Amazon Drive services by adding additional features to make it more user-friendly as part of new developments. I’ve taken this as a feedback and forwarded it our Cloud Drive development team. They will make every effort to evaluate the information you have provided and try their level best to lead it to program changes as we make future improvements to the Amazon Drive Services.
We appreciate that you took the time to bring this to our attention, as it helps us continue to improve our Amazon Drive and provide better service to our customers.
For any further feedback or assistance you can reach us 24 hours a day, seven days a week using the following link:
Your patience and understanding is greatly appreciated in this regard. We look forward to your next visit.
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