Zoho workdrive copy very slow

Help and Support
1

What is the problem you are having with rclone?

I want to use rclone to copy files to our Zoho Workdrive folders.
It works, but is too slow to be actually usable.

This is on a Windows server 2022 VM in OCI cloud.
Manual upload through the Workdrive web interface is fast (less than 2 minutes for the same file)

Run the command 'rclone version' and share the full output of the command.

rclone v1.68.2

  • os/version: Microsoft Windows Server 2022 Standard 21H2 (64 bit)
  • os/kernel: 10.0.20348.2966 (x86_64)
  • os/type: windows
  • os/arch: amd64
  • go/version: go1.23.3
  • go/linking: static
  • go/tags: cmount

Which cloud storage system are you using? (eg Google Drive)

Zoho Workdrive

The command you were trying to run (eg rclone copy /tmp remote:tmp)

.\rclone.exe copy E:\ToUpload\File-2024-12-27-10_02.zip "workdrive:Software Backups" -vv

Please run 'rclone config redacted' and share the full output. If you get command not found, please make sure to update rclone.

[workdrive]
type = zoho
client_id = XXX
client_secret = XXX
region = com
token = XXX
root_folder_id = b0w79dd9ff4373fe64195af0827e1ed54e58c

A log from the command that you were trying to run with the -vv flag

2024/12/27 11:03:07 DEBUG : rclone: Version "v1.68.2" starting with parameters ["C:\\ps\\rclone.exe" "copy" "E:\\ToUpload\\File-2024-12-27-10_02.zip" "workdrive:Software Backups" "-vv"]
2024/12/27 11:03:07 DEBUG : Creating backend with remote "E:\\ToUpload\\File-2024-12-27-10_02.zip"
2024/12/27 11:03:07 DEBUG : Using config file from "C:\\Users\\jeanc\\AppData\\Roaming\\rclone\\rclone.conf"
2024/12/27 11:03:07 DEBUG : fs cache: adding new entry for parent of "E:\\ToUpload\\File-2024-12-27-10_02.zip", "//?/E:/ToUpload"
2024/12/27 11:03:07 DEBUG : Creating backend with remote "workdrive:Software Backups"
2024/12/27 11:03:08 DEBUG : File-2024-12-27-10_02.zip: Need to transfer - File not found at Destination
2024/12/27 11:04:07 INFO  :
Transferred:          124 KiB / 1.150 GiB, 0%, 494 B/s, ETA 4w21h2m
Transferred:            0 / 1, 0%
Elapsed time:       1m0.2s
Transferring:
 *         File-2024-12-27-10_02.zip:  0% /1.150Gi, 494/s, 693h38m5s

2024/12/27 11:05:07 INFO  :
Transferred:          124 KiB / 1.150 GiB, 0%, 10 B/s, ETA 3y41w5d
Transferred:            0 / 1, 0%
Elapsed time:       2m0.2s
Transferring:
 *         File-2024-12-27-10_02.zip:  0% /1.150Gi, 10/s, 33331h27m54s

2024/12/27 11:06:07 INFO  :
Transferred:          124 KiB / 1.150 GiB, 0%, 0 B/s, ETA 182y35w4d
Transferred:            0 / 1, 0%
Elapsed time:       3m0.2s
Transferring:
 *         File-2024-12-27-10_02.zip:  0% /1.150Gi, 0/s, 1601687h37m35s

2024/12/27 11:07:07 INFO  :
Transferred:          124 KiB / 1.150 GiB, 0%, 0 B/s, ETA -
Transferred:            0 / 1, 0%
Elapsed time:       4m0.2s
Transferring:
 *         File-2024-12-27-10_02.zip:  0% /1.150Gi, 0/s, 2562047h47m16s

2024/12/27 11:08:07 INFO  :
Transferred:          124 KiB / 1.150 GiB, 0%, 0 B/s, ETA -
Transferred:            0 / 1, 0%
Elapsed time:       5m0.2s
Transferring:
 *         File-2024-12-27-10_02.zip:  0% /1.150Gi, 0/s, 2562047h47m16s
2

welcome to the forum,

i have the same issue now.
i do not upload to zoho much, i think i would remember such slow speed.

i think this is a either a one-time glitch; else the forum would be full of such issue.
i doubt this is an intentional change about rclone at zoho.

3

Thanks for the update. I just opened a ticket with them, hopefully I get an update from them.

4

@asdffdsa have you been to upload a file recently? I let it run over the holidays and it just hangs at either 0 or 124kb.
Zoho support replied this:

Please be aware, this issue is already noticed by our team and we raised this to the Rclone team here

It appears Rclone is using the old upload API "api/v1/upload" to upload files to WorkDrive which is causing the slowness. However, we have asked them to upgrade to our another upload API endpoint which provides significant faster uploads.

API Documentation - Zoho WorkDrive API Documentation.

Once the Rclone teams adopts to the new API endpoint this slowness issue will be addressed eventually.

But my understanding from that issue is that the issue was fixed and merged.

5

@asdffdsa So it turns out they were right, the changes to upload using their large file API were not in the latest rclone release.
Using the latest beta of rclone, I'm able to upload fine to Zoho Workdrive.

6

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