Since they started applying quotas, workspace has become a complete mess.
As so many of the services rely on the space allocated to your account it becomes a minefield, as they all seem to calculate usage at different times.
Admin area shows a value that only updates every 24 hours, email and drive show values that change a bit more quickly but they are still different, the desktop app is different again.
Email will randomly stop working within the Grace period.
and support are completely clueless.
And the undocumented clause that you can only get additional storage once every 90 days. (They have admitted that it is not in the terms)
I have been trying to get straight answers out of support for the past week, and most of the time you just go round in circles. It's like groundhog day.
From what I can gather from google (had a conversation with support the other day after escalating a ticket) When you ask for space if they do agree to give you more, you will only ever get another 5TB per user each time (every 90 days). So the claim of "As much space as you need" is complete nonsense, I might even go as far to say it is a lie.