Rclone on Box.com: Account storage limit reached across different accounts/tokens

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1

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What is the problem you are having with rclone?

I have a Box Business Unlimited plan for about 10 years which has been flawless but started getting the error below a few days ago at 103TB space used even though the account is supposed to be unlimited. I have another account on the same plan which I wanted to setup as a UNION remote and set the "full" one having issues to RO so I dont need to update the path for my applications. Unfortunately I am still seeing the same message with the second remote using a different account/token.

Note: It seems to create the folders but will not copy files to those folders

Error "storage_limit_exceeded" (403): Account storage limit reached

Run the command 'rclone version' and share the full output of the command.

rclone v1.64.0
- os/version: ubuntu 22.04 (64 bit)
- os/kernel: 5.15.0-86-generic (x86_64)
- os/type: linux
- os/arch: amd64
- go/version: go1.21.1
- go/linking: static
- go/tags: none

Which cloud storage system are you using? (eg Google Drive)

The command you were trying to run (eg rclone copy /tmp remote:tmp)

rclone move /opt/Backups/Backup.zip Box2:/

Please run 'rclone config redacted' and share the full output. If you get command not found, please make sure to update rclone.

[Box]
type = box
token = XXX

[Box-Enc]
type = crypt
remote = Box2:
filename_encryption = standard
directory_name_encryption = true
password = XXX
password2 = XXX

[Box-Union]
type = union
upstreams = Box2: Box:ro
action_policy = eplfs
create_policy = eplfs
search_policy = ff

[Box2]
type = box
token = XXX

[Chunk]
type = chunker
remote = Box-Enc:
chunk_size = 14G
hash_type = md5

A log from the command that you were trying to run with the -vv flag

Box4 /opt/Backups: rclone move Backup.zip Box2:/ -vv
2023/10/16 09:50:29 DEBUG : rclone: Version "v1.64.0" starting with parameters ["rclone" "move" "Backup.zip" "Box2:/" "-vv"]
2023/10/16 09:50:29 DEBUG : Creating backend with remote "Backup.zip"
2023/10/16 09:50:29 DEBUG : Using config file from "/root/.config/rclone/rclone.conf"
2023/10/16 09:50:29 DEBUG : fs cache: adding new entry for parent of "Backup.zip", "/opt/Backups"
2023/10/16 09:50:29 DEBUG : Creating backend with remote "Box2:/"
2023/10/16 09:50:29 DEBUG : fs cache: renaming cache item "Box2:/" to be canonical "Box2:"
2023/10/16 09:50:29 DEBUG : Backup.zip: Need to transfer - File not found at Destination
2023/10/16 09:50:30 ERROR : Backup.zip: Failed to copy: pre-upload check: Error "storage_limit_exceeded" (403): Account storage limit reached
2023/10/16 09:50:30 ERROR : Backup.zip: Not deleting source as copy failed: pre-upload check: Error "storage_limit_exceeded" (403): Account storage limit reached
2023/10/16 09:50:30 ERROR : Attempt 1/3 failed with 1 errors and: pre-upload check: Error "storage_limit_exceeded" (403): Account storage limit reached
2023/10/16 09:50:30 DEBUG : Backup.zip: Need to transfer - File not found at Destination
2023/10/16 09:50:31 ERROR : Backup.zip: Failed to copy: pre-upload check: Error "storage_limit_exceeded" (403): Account storage limit reached
2023/10/16 09:50:31 ERROR : Backup.zip: Not deleting source as copy failed: pre-upload check: Error "storage_limit_exceeded" (403): Account storage limit reached
2023/10/16 09:50:31 ERROR : Attempt 2/3 failed with 1 errors and: pre-upload check: Error "storage_limit_exceeded" (403): Account storage limit reached
2023/10/16 09:50:31 DEBUG : Backup.zip: Need to transfer - File not found at Destination
2023/10/16 09:50:31 ERROR : Backup.zip: Failed to copy: pre-upload check: Error "storage_limit_exceeded" (403): Account storage limit reached
2023/10/16 09:50:31 ERROR : Backup.zip: Not deleting source as copy failed: pre-upload check: Error "storage_limit_exceeded" (403): Account storage limit reached
2023/10/16 09:50:31 ERROR : Attempt 3/3 failed with 1 errors and: pre-upload check: Error "storage_limit_exceeded" (403): Account storage limit reached
2023/10/16 09:50:31 INFO  :
Transferred:              0 B / 0 B, -, 0 B/s, ETA -
Errors:                 1 (retrying may help)
Checks:                 3 / 3, 100%
Elapsed time:         2.4s

2023/10/16 09:50:31 DEBUG : 7 go routines active
2023/10/16 09:50:31 Failed to move: pre-upload check: Error "storage_limit_exceeded" (403): Account storage limit reached
2

I am not sure how rclone can help you here... It is your provider (Box) refusing any new data I think.

Can you upload anything using web interface? Or it is rclone specific?

1 Like
3

I can upload via the Box App/web site, it is only using rclone there is an issue. The second account on the same plan only had a few MBs of files on it so basically empty and I still got the same error.

4

BTW

Your union setup is incorrect. If you want to mark Box remote as read only use:

upstreams = Box2: Box::ro

Not sure it will help with 403 error though - unless it is purely related to some write quota you hit on this remote.

1 Like
5

Thanks. It looks like it is not an rclone issue as you said. Box has converted my Unlimited plan to a 100TB plan shared across all accounts on the plan.

6

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