Permission errors only on large files

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What is the problem you are having with rclone?

I have errors whrn trying to sync files with pcloud but only with large files. Small jpg are fine but when I try to sync or copy large mkv/avi/etc, I get errors.
No change in my pcloud config.
I checked permissions but don't see anything weird.

Run the command 'rclone version' and share the full output of the command.

fbastok@MacMini-de-Frederic ~ % ./Downloads/rclone-v1.69.2-osx-amd64/rclone version
rclone v1.69.2

  • os/version: darwin 15.4.1 (64 bit)
  • os/kernel: 24.4.0 (x86_64)
  • os/type: darwin
  • os/arch: amd64
  • go/version: go1.24.2
  • go/linking: dynamic
  • go/tags: cmount

Which cloud storage system are you using? (eg Google Drive)

pcloud

The command you were trying to run (eg rclone copy /tmp remote:tmp)

./Downloads/rclone-v1.69.2-osx-amd64/rclone -vv sync /Volumes/WD_Elements_10To/Video/Asterix pCloud-backup:backup/Video/Asterix

Please run 'rclone config redacted' and share the full output. If you get command not found, please make sure to update rclone.

[onedrive-backup]
type = onedrive
client_id =
client_secret =
token = XXX
drive_id = XXX
drive_type = personal

[pCloud-backup]
type = pcloud
hostname = eapi.pcloud.com
token = XXX```

A log from the command that you were trying to run with the -vv flag

2025/05/03 09:10:45 DEBUG : rclone: Version "v1.69.2" starting with parameters ["./Downloads/rclone-v1.69.2-osx-amd64/rclone" "-vv" "sync" "/Volumes/WD_Elements_10To/Video/Asterix" "pCloud-backup:backup/Video/Asterix" "--log-file=errors.txt"]
2025/05/03 09:10:45 DEBUG : Creating backend with remote "/Volumes/WD_Elements_10To/Video/Asterix"
2025/05/03 09:10:45 DEBUG : Using config file from "/Users/fbastok/.rclone.conf"
2025/05/03 09:10:45 DEBUG : Creating backend with remote "pCloud-backup:backup/Video/Asterix"
2025/05/03 09:10:45 DEBUG : .DS_Store: Size and modification time the same (differ by -848.62268ms, within tolerance 1s)
2025/05/03 09:10:45 DEBUG : .DS_Store: Unchanged skipping
2025/05/03 09:10:45 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E01.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:45 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E02.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:45 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E03.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:45 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E04.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:45 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E05.FiNAL.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:45 DEBUG : pcloud root 'backup/Video/Asterix': Waiting for checks to finish
2025/05/03 09:10:45 DEBUG : pcloud root 'backup/Video/Asterix': Waiting for transfers to finish
2025/05/03 09:10:45 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E02.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:45 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E01.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:45 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E03.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:45 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E04.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:45 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E02.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:45 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E01.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:45 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E03.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:45 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E04.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:45 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E05.FiNAL.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:45 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E05.FiNAL.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:45 ERROR : pcloud root 'backup/Video/Asterix': not deleting files as there were IO errors
2025/05/03 09:10:45 ERROR : pcloud root 'backup/Video/Asterix': not deleting directories as there were IO errors
2025/05/03 09:10:45 ERROR : Attempt 1/3 failed with 5 errors and: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:46 DEBUG : .DS_Store: Size and modification time the same (differ by -848.62268ms, within tolerance 1s)
2025/05/03 09:10:46 DEBUG : .DS_Store: Unchanged skipping
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E01.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E02.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E03.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E04.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E05.FiNAL.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E01.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E02.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:46 DEBUG : pcloud root 'backup/Video/Asterix': Waiting for checks to finish
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E04.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:46 DEBUG : pcloud root 'backup/Video/Asterix': Waiting for transfers to finish
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E03.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:46 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E01.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:46 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E02.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:46 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E04.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:46 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E03.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E05.FiNAL.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:46 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E05.FiNAL.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:46 ERROR : pcloud root 'backup/Video/Asterix': not deleting files as there were IO errors
2025/05/03 09:10:46 ERROR : pcloud root 'backup/Video/Asterix': not deleting directories as there were IO errors
2025/05/03 09:10:46 ERROR : Attempt 2/3 failed with 5 errors and: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:46 DEBUG : .DS_Store: Size and modification time the same (differ by -848.62268ms, within tolerance 1s)
2025/05/03 09:10:46 DEBUG : .DS_Store: Unchanged skipping
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E01.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E02.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E03.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E04.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E01.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E02.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E05.FiNAL.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Need to transfer - File not found at Destination
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E03.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E04.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:46 DEBUG : pcloud root 'backup/Video/Asterix': Waiting for checks to finish
2025/05/03 09:10:46 DEBUG : pcloud root 'backup/Video/Asterix': Waiting for transfers to finish
2025/05/03 09:10:46 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E01.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:46 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E02.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:46 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E03.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:46 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E04.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:46 DEBUG : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E05.FiNAL.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: multi-thread copy: disabling buffering because destination uses OpenWriterAt
2025/05/03 09:10:46 ERROR : S01/Asterix.et.Obelix.Le.Combat.des.Chefs.S01E05.FiNAL.FRENCH.HDR.DV.1080p.WEB.H265-FW.mkv: Failed to copy: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:46 ERROR : pcloud root 'backup/Video/Asterix': not deleting files as there were IO errors
2025/05/03 09:10:46 ERROR : pcloud root 'backup/Video/Asterix': not deleting directories as there were IO errors
2025/05/03 09:10:46 ERROR : Attempt 3/3 failed with 5 errors and: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)
2025/05/03 09:10:46 INFO  : 
Transferred:   	          0 B / 0 B, -, 0 B/s, ETA -
Errors:                 5 (retrying may help)
Checks:                 3 / 3, 100%
Elapsed time:         1.4s

2025/05/03 09:10:46 DEBUG : 37 go routines active
2025/05/03 09:10:46 NOTICE: Failed to sync with 5 errors: last error was: multi-thread copy: failed to open chunk writer: open file: open new file descriptor: pcloud error: Access denied. You do not have permissions to perform this operation. (2003)

a few suggestions to help debugging.

  • rclone copy a single file.
  • --multi-thread-streams=0 as a possible workaround.
  • --retries=1 to keep the log smaller.
  • --dump=headers for a deeper look at the api calls.

Thanks, it works with this parameter