Can't copy some files from remote to local drive

Help and Support
1

What is the problem you are having with rclone?

I've made backups of a hard drive from a Windows machine to a Google remote and now I'm restoring the same backup to a hard drive on a Windows machine. The machine does support long paths but I keep getting errors with some files that have pretty long filenames, the errors (even when I enable debug) only say:

Failed to copy: El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos.

Which means:

Failed to copy:  The file name, directory name or volume label syntax is not correct

How should I restore these files?

Run the command 'rclone version' and share the full output of the command.

rclone v1.66.0
- os/version: Microsoft Windows 10 IoT Enterprise LTSC 2021 21H2 (64 bit)
- os/kernel: 10.0.19044.4291 (x86_64)
- os/type: windows
- os/arch: amd64
- go/version: go1.22.1
- go/linking: static
- go/tags: cmount

Which cloud storage system are you using? (eg Google Drive)

Google Drive

The command you were trying to run (eg rclone copy /tmp remote:tmp)

rclone copy "Crypt:Drive (X:)" X:\ --no-update-modtime --transfers 10 --checkers 15 --contimeout 60s --timeout 300s --retries 5 --low-level-retries 10 --links --create-empty-src-dirs --stats-file-name-length 0 --fast-list --progress

Please run 'rclone config redacted' and share the full output. If you get command not found, please make sure to update rclone.

Paste config here

A log from the command that you were trying to run with the -vv flag

2024/04/24 18:27:09 DEBUG : Creating backend with remote "Crypt:Drive (X:)"
2024/04/24 18:27:09 DEBUG : Using config file from "C:\\rclone\\rclone.conf"
2024/04/24 18:27:09 DEBUG : Creating backend with remote "REDACTED:REDACTED/redacted"
2024/04/24 18:27:10 DEBUG : Google drive root 'REDACTED/redacted': 'root_folder_id = redacted' - save this in the config to speed up startup
2024/04/24 18:27:11 DEBUG : Creating backend with remote "X:\\"
2024/04/24 18:27:11 DEBUG : local: detected overridden config - adding "{b6816}" suffix to name
2024/04/24 18:27:11 DEBUG : fs cache: renaming cache item "X:\\" to be canonical "local{b6816}://?/X:/"
2024/04/24 18:28:35 DEBUG : Google drive root 'REDACTED/redacted': Disabling ListR to work around bug in drive as multi listing (50) returned no entries
2024/04/24 18:28:35 DEBUG : Google drive root 'REDACTED/redacted': Recycled 50 entries
...
...
...
2024/04/24 18:31:12 ERROR : xxxyzxxxxx/560laDACB2FtY9wd-NB6eJv-vlHXI8JGvCiJ63OVlqf6mXLbVa4unNyXzit9YHSC-cuoAzDtkeVMAhTGS2POCSNh0RjBRV_FNZcwCezgIpxPRqYxw7-w_ijAqcPL7Olv1sEe60n2uvjES34HFcwwEkn_jBtkTUFNnM1QAqOjjuGbbZlYtN0fLaGzLDFjvIJwo_6aJeMjgE6g3KWf813uO7oF7v_cldGBMDdG3znI6OL.ext: Failed to copy: El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos.

(That is the actual name of the file)

I've tried manually creating the file in the same subdirectory without problems. I don't understand why it fails

3

perhaps the slash is part of the problem?

4

There xxxyzxxxxx is a subdirectory, full path would be:

X:\xxxyzxxxxx\560laDACB2FtY9wd-NB6eJv-vlHXI8JGvCiJ63OVlqf6mXLbVa4unNyXzit9YHSC-cuoAzDtkeVMAhTGS2POCSNh0RjBRV_FNZcwCezgIpxPRqYxw7-w_ijAqcPL7Olv1sEe60n2uvjES34HFcwwEkn_jBtkTUFNnM1QAqOjjuGbbZlYtN0fLaGzLDFjvIJwo_6aJeMjgE6g3KWf813uO7oF7v_cldGBMDdG3znI6OL.ext

I've successfully manually created a file with the same full path

6

It's really weird to me because there are a lot of other files that have also long paths that were copied without problems, it's failing with only ~50 files

7

i reproduced the issue and worked around the error by using --inplace

C:\data\rclone\zork>..\rclone copy . d:\folder --retries=1
2024/04/24 20:27:12 ERROR : 560laDACB2FtY9wd-NB6eJv-vlHXI8JGvCiJ63OVlqf6mXLbVa4unNyXzit9YHSC-cuoAzDtkeVMAhTGS2POCSNh0RjBRV_FNZcwCezgIpxPRqYxw7-w_ijAqcPL7Olv1sEe60n2uvjES34HFcwwEkn_jBtkTUFNnM1QAqOjjuGbbZlYtN0fLaGzLDFjvIJwo_6aJeMjgE6g3KWf813uO7oF7v_cldGBMDdG3znI6OL.ext: Failed to copy: The filename, directory name, or volume label syntax is incorrect.
2024/04/24 20:27:12 ERROR : Attempt 1/1 failed with 1 errors and: The filename, directory name, or volume label syntax is incorrect.
2024/04/24 20:27:12 Failed to copy: The filename, directory name, or volume label syntax is incorrect.

C:\data\rclone\zork>..\rclone copy . d:\folder --retries=1 -v --inplace
2024/04/24 20:27:18 INFO  : 560laDACB2FtY9wd-NB6eJv-vlHXI8JGvCiJ63OVlqf6mXLbVa4unNyXzit9YHSC-cuoAzDtkeVMAhTGS2POCSNh0RjBRV_FNZcwCezgIpxPRqYxw7-w_ijAqcPL7Olv1sEe60n2uvjES34HFcwwEkn_jBtkTUFNnM1QAqOjjuGbbZlYtN0fLaGzLDFjvIJwo_6aJeMjgE6g3KWf813uO7oF7v_cldGBMDdG3znI6OL.ext: Copied (new)
2024/04/24 20:27:18 INFO  :
Transferred:       46.500 KiB / 46.500 KiB, 100%, 0 B/s, ETA -
Transferred:            1 / 1, 100%
Elapsed time:         0.0s
1 Like
8

Thank you, will try this right now and see how it goes. Any idea of why it fails without using inplace? Even when it doesn't with other long path names?

9

no, not yet. but should not be an issue with gdrive, or crypt remote.

so try --inplace and then let's see that happens?

1 Like
10

It all went well, all the missing files have been copied now, inplace worked

11

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