Cannot download file with webui, but can from CLI: object not found

What is the problem you are having with rclone?

I set up rclone on my workstation so that I can restore backups made from my server. I configured my config and an encrypted config.

I can perform an rclone ls and see my files and I can see the files in the explorer in the webui.

The problem is that when I try to download files from the webui explorer I see an error in my terminal (where I'm running the webui from): 2022/05/06 11:49:19 ERROR : rc: "db-2022-05-05.sql.xz": error: failed to find object: object not found

However, when I perform a download with rclone copy the file is downloaded correctly:

$ rclone copy -vv backup-crypt:/db-2022-05-05.sql.xz ./
2022/05/06 11:53:52 DEBUG : rclone: Version "v1.58.1" starting with parameters ["rclone" "copy" "-vv" "backup-crypt:/db-2022-05-05.sql.xz" "./"]
2022/05/06 11:53:52 DEBUG : Creating backend with remote "backup-crypt:/db-2022-05-05.sql.xz"
2022/05/06 11:53:52 DEBUG : Using config file from "/Users/caleb/.config/rclone/rclone.conf"
2022/05/06 11:53:52 DEBUG : Creating backend with remote "backup-spaces:backup-bucket/db/postgresql/ekishu4humcfrp3spugth5ie1iapi06m733df3tsk55sccv0p8v0"
2022/05/06 11:53:52 DEBUG : fs cache: adding new entry for parent of "backup-spaces:backup-bucket/db/postgresql/ekishu4humcfrp3spugth5ie1iapi06m733df3tsk55sccv0p8v0", "backup-spaces:backup-bucket/db/postgresql"
2022/05/06 11:53:52 DEBUG : Creating backend with remote "./"
2022/05/06 11:53:52 DEBUG : fs cache: renaming cache item "./" to be canonical "/Users/caleb/Desktop"
2022/05/06 11:53:52 DEBUG : db-2022-05-05.sql.xz: Need to transfer - File not found at Destination
2022/05/06 11:53:52 DEBUG : db-2022-05-05.sql.xz: Starting multi-thread copy with 2 parts of size 343.375Mi
2022/05/06 11:53:52 DEBUG : db-2022-05-05.sql.xz: multi-thread copy: stream 2/2 (360054784-720040276) size 343.309Mi starting
2022/05/06 11:53:52 DEBUG : db-2022-05-05.sql.xz: multi-thread copy: stream 1/2 (0-360054784) size 343.375Mi starting
2022/05/06 11:54:07 DEBUG : db-2022-05-05.sql.xz: multi-thread copy: stream 2/2 (360054784-720040276) size 343.309Mi finished
2022/05/06 11:54:07 DEBUG : db-2022-05-05.sql.xz: multi-thread copy: stream 1/2 (0-360054784) size 343.375Mi finished
2022/05/06 11:54:08 DEBUG : db-2022-05-05.sql.xz: Finished multi-thread copy with 2 parts of size 343.375Mi
2022/05/06 11:54:08 INFO  : db-2022-05-05.sql.xz: Multi-thread Copied (new)
2022/05/06 11:54:08 INFO  :
Transferred:   	  686.684 MiB / 686.684 MiB, 100%, 45.130 MiB/s, ETA 0s
Transferred:            1 / 1, 100%
Elapsed time:        15.8s

2022/05/06 11:54:08 DEBUG : 11 go routines active

The webui says that there are running transfers, but I've waited a long time and nothings been downloaded:

Run the command 'rclone version' and share the full output of the command.

➜  Desktop rclone version
rclone v1.58.1
- os/version: darwin 12.3.1 (64 bit)
- os/kernel: 21.4.0 (x86_64)
- os/type: darwin
- os/arch: amd64
- go/version: go1.18.1
- go/linking: dynamic
- go/tags: none

Which cloud storage system are you using? (eg Google Drive)

Digital Ocean Spaces

My Rclone config

[backup-spaces]
type = s3
endpoint = https://nyc3.digitaloceanspaces.com
provider = DigitalOcean
secret_access_key = key
access_key_id = id

[files-crypt]
type = crypt
remote = backup-spaces:backup-bucket/files
password = pword2
password2 = salt2
directory_name_encryption = true

[backup-crypt]
type = crypt
remote = backup-spaces:backup-bucket/db/postgresql
password = pword
password2 = salt
directory_name_encryption = true

One strange thing about this issue is that when using the webui explorer and browsing the other crypt config files-crypt I am able to download files just fine from the webui.

Any ideas why this one config would be able to navigate files but not download files with the webui, but be able to download files from the CLI?

Run the WebGUI in debug and share the log with the error.

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