Path root not supported by sandbox API

-->

What is the problem you are having with rclone?

I have been trying to link my dropbox API with Rclone. Set up went successfully and dropbox is connected however when trying to "rclone move" or "rclone copy" it throws up and error "Path root is not supported for sandbox app". Is this an error on my end?

What is your rclone version (output from rclone version)

--> rclone v1.57.0

Which cloud storage system are you using? (eg Google Drive)

Dropbox

The command you were trying to run (eg rclone copy /tmp remote:tmp)

\\\
rclone move /Test/TestImage.png Dropbox:/Apps/ProjTest_Rclone
\\\

The rclone config contents with secrets removed.

[Dropbox]
type = dropbox
client_id = ID from Dropbox
client_secret = Secret From Dropbox
token = Token From
env_auth = true

A log from the command with the -vv flag

C:\Users\G\Downloads\rclone-v1.57.0-windows-amd64\rclone-v1.57.0-windows-amd64>rclone copy /Test/TestImage.png Dropbox:/Apps/ProjTest_Rclone -vv
2021/11/20 11:25:54 DEBUG : rclone: Version "v1.57.0" starting with parameters ["rclone" "copy" "/Test/TestImage.png.png" "Dropbox:/Apps/ProjTest_Rclone" "-vv"]
2021/11/20 11:25:54 DEBUG : Creating backend with remote "/Test/TestImage.png.png"
2021/11/20 11:25:54 DEBUG : Using config file from "C:\\Users\\G\\AppData\\Roaming\\rclone\\rclone.conf"
2021/11/20 11:25:54 DEBUG : fs cache: adding new entry for parent of "/Test/TestImage.png", "//?/C:/Test"
2021/11/20 11:25:54 DEBUG : Creating backend with remote "Dropbox:/Apps/ProjTest_Rclone"
2021/11/20 11:25:55 DEBUG : Dropbox root '': Using root namespace "2233862081"
2021/11/20 11:25:55 DEBUG : fs cache: renaming cache item "Dropbox:/Apps/ProjTest_Rclone" to be canonical "Dropbox:Apps/ProjTest_Rclone"
2021/11/20 11:25:55 ERROR : Attempt 1/3 failed with 1 errors and: Error in call to API function "files/get_metadata": Path root is not supported for sandbox app.
2021/11/20 11:25:55 ERROR : Attempt 2/3 failed with 1 errors and: Error in call to API function "files/get_metadata": Path root is not supported for sandbox app.
2021/11/20 11:25:55 ERROR : Attempt 3/3 failed with 1 errors and: Error in call to API function "files/get_metadata": Path root is not supported for sandbox app.
2021/11/20 11:25:55 INFO  :
Transferred:              0 B / 0 B, -, 0 B/s, ETA -
Errors:                 1 (retrying may help)
Elapsed time:         0.9s

2021/11/20 11:25:55 DEBUG : 6 go routines active
2021/11/20 11:25:55 Failed to copy: Error in call to API function "files/get_metadata": Path root is not supported for sandbox app.
2021/11/20 11:25:55 INFO  : Dropbox root 'Apps/ProjTest_Rclone': Commiting uploads - please wait...

Your config seems odd.

Is from S3 but you have dropbox.

Did you follow the steps here?

https://rclone.org/dropbox/#get-your-own-dropbox-app-id

You seem to be missing a permission. You can test by removing your client id / secret using the default but you'd want to reconnect it.

1 Like

I would guess you've made a Dropbox client ID which hasn't been approved for production.

Does it work if you leave these blank

You'll need to get a new token with

rclone config reconnect Dropbox:

After commenting them out in the config file.

1 Like

Cheers All. Error was permissions based, I had changed the permissions after connecting Rclone to the dropbox cloud environment. Thanks Nick & Animosity a great help!

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.