I recently decided to give it a try and there are a few things I like and a few I don’t.
Pros:
- I live very close to Norway and I like knowing that my data live there instead of scattered around random data centers.
- I like the CLI interface for simple backups. I use Arq and Duply to back up my computers to NAS and then point the jotta backup client at the directory on the NAS
- Rclone works great with it after the recent patches
- I like the division into backup / sync / archive tranches
- Decent pricing even if “unlimited” is really capped at 10TB
Cons:
- Each upload is capped at 15 Mbps, which is a problem for large files, especially because the backup client doesn’t appear to do incremental backups
- The only two-factor authentication available appears to be SMS
- Enabling two-factor authentication appears to make it impossible to use rclone or their own CLI client
- Customer support appears to be limited to a blog and a skeletal FAQ, hence the “apparently” above
In a nutshell, it works well for me as an offsite backup of backups, but I really do not like the lack of robust TFA.